Jon has over 15 years experience of managing large teams and projects built up through a career at M&S and Chester Zoo.
Whilst at M&S Jon was responsible for several new store openings including the 209,000sq ft flagship eco store - the largest ever opened by the company - at Cheshire Oaks. As part of the senior team, his role included amongst other areas cost management of budgets over £6m, logistics, contractor liaison, H&S and recruitment of the 550 managers and colleagues. Later, at Chester Zoo Jon played a key role in the opening of the £40m Islands project with direct responsibility for the delivery of the food and beverage offer. As Head of Guest Experience, Jon led a project to review the customer experience and visitor journey which shaped the masterplan to redevelop the zoo.
As Commercial Director at Chester Cathedral Jon leads our admissions, retail, food and beverage, venue hire and events, health, safety, security and IT.